Privacy & Security
California Privacy Rights -CA Residents
California residents may make a written request to us regarding whether their Personal Information is shared with third parties for third-party direct marketing purposes. If you are a California resident and would like to exercise your rights under California law, please send your written request to the email address or mailing address below. Your written request must include your address so that we may provide you with a notice and the proper third party direct marketing opt out form within thirty (30) days of receiving your written request.
Email: CustomerService@Ilusion.com (please use the words "California Privacy Rights" in the subject line)
Mailing Address: LA Ilusion, Inc. 5555 Tegraph Rd., Commerce, CA 90040
Collection of Personal Information
Likewise, we may collect non-personal information about your visits to our website, including the pages you view, the search terms you enter, the links and ads you click and other actions you take in connection with our website. We may also collect certain non-personal information such as your Internet Protocol (IP) address, the type of operating system you are using, browser type and language, access times, and similar technical data.
We may also collect demographic information, such as your business or company information, age, gender, interests, preferences and favorites. Forms that you may fill in will indicate whether information requested is mandatory or voluntary.
In addition, in order to offer you a more consistent and personalized experience, we may use certain technology which compiles anonymous information about your use of our website. We may combine this anonymous information collected with your Personal Information in order to improve our future marketing efforts, send you information that may be of interest, enhance your shopping experience, etc. We may also supplement the information we collect with information obtained from other parties. By using our website, you expressly consent to our tracking such anonymous information.
How We Use Personal Information
We may use your Personal Information to: (a) create an account and/or carry out the transaction (purchase of products) you have requested; (b) send communications to you, such as your transaction status (for example, order availability, confirmations, etc.), emails, promotional offers, marketing materials and customer surveys; (c) improve our products, customer service or marketing efforts (including the content and advertisements on our website), technologies, communications and relationship with you; (d) respond to any of your requests (including, but not limited to, processing orders; (e) respond to customer service matters, comments, questions or suggestions, etc.; (f) trace use of our website for internal research purposes; and/or (g) provide any necessary notices.
Disclosure to Third Parties
We may share and disclose your Personal Information to affiliates for marketing and/or administrative purposes. We may also disclose your personal information in connection with law enforcement, fraud prevention or other legal action, as required by law or regulation, or if we reasonably believe it is necessary to protect us, our customers or the public.
Accessing Your Account; Updating Your Personal Information; E-mail Unsubscribe Options
We want to help you keep your Personal Information accurate. If you are registered with us, to view or edit your Personal Information that has been stored online in your LA Ilusion "My Account", please visit the My Account section of our website. For the security of your account, you will be required to sign in to your password-protected account.
In using our website you may choose to receive or not receive marketing communications from us. At any time, you may request that you be unsubscribed from our email marketing database by sending us an email request to CustomerService@Ilusion.com, or you may send a written request to LA Ilusion, Inc., 3510 Garfield Avenue, Commerce, California 90040. In addition, each time we send you an email marketing message, you have the option to unsubscribe from the promotional email list by simply clicking the unsubscribe link. We may, however, continue to contact you via email for administrative or informational purposes and to process your order.
If a user wants to stop receiving marketing communications or newsletters they can click on the link Unsuscribe from this list, that is in the footer of every newsletter send by Ilusion or Ilusion Direct in order to stop receiving future messages.
Collection and Use of Children's Personal Information
LA Ilusion takes children's privacy seriously. We do not knowingly collect personal information from children under the age of 13 through our website. If you are under 18 years of age, please do not submit any personal information through our website without the express consent and participation of a parent or guardian.
Customized and Behavioral Advertising
Advertisements displayed to you on this website and elsewhere on the internet may be customized to your interests and preferences, based on your Personal Information and other information collected through use of our website and the internet in general. You have the right to opt out. To opt-out of this practice, please visit: www.networkadvertising.org/managing/optout.asp.
We maintain reasonable standards of security and confidentiality with respect to your Personal Information. However, it is possible that third parties may unlawfully intercept or access Personal Information stored on our systems. Please remember that no technological environment is completely secure and we cannot guarantee the confidentiality of any Personal Information, communication or material transmitted or posted on our website.
Phishing ("Fishing") is an attempt to steal consumers’ personal identity data and financial account credentials through fraudulent emails designed to look as though they were being sent by legitimate businesses. WE WILL NEVER SEND EMAILS ASKING YOU TO PROVIDE OR CONFIRM SENSITIVE PERSONAL INFORMATION OR YOUR USERNAME OR PASSWORD! If you receive such email communication appearing to be from this website, please forward the fraudulent email immediately to us at CustomerService@Ilusion.com (please use the word "Phishing" in the subject line) and immediately delete the fraudulent e-mail from your computer.
Other Terms and Conditions
To contact us, please call 1-855-458-4968 (ILU4YOU) between the hours of 7 AM - 6 PM PST, Monday to Friday, Saturday 7 AM - 5 PM PST.
LA Ilusion, Inc
5555 Telegraph Rd., Commerce, CA 90040