Privacy & Security

PRIVACY & SECURITY

 

LAST UPDATED ON OCTOBER 19, 2023.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE(S) AND/OR MOBILE APPLICATION(S).

This Privacy Policy governs the use and disclosure of personal information we, LA ILUSION, Inc. ("LA ILUSION", "we", "us" or "our"), collect based on your use of our website, shopilusion.com, accessible from https://www.shopilusion.com/ (“Website”), and our mobile application (“Mobile App”), including, without limitation, any additional, substitute or replacement website(s) or mobile application(s) of ours (collectively, our "Site"). As a customer ("customer" "User", "you" or "your") of LA ILUSION, we understand that you may have privacy concerns when using our Site and disclosing certain personal information. This Privacy Policy, subject to amendment from time to time, has been adopted by us to address those concerns. It is important to us that your personal information remains just that "personal" and we are committed to handling it responsibly and in accordance with this Privacy Policy.

BY USING OUR SITE, YOU EXPRESSLY AGREE TO OUR COLLECTION AND USE OF INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

  1. Collection of Personal Information

Your Personal Information is needed to process and fulfill your order and to help us better serve you. Our Privacy Policy applies only to Personal Information that we collect from you, our customer, based on your use of our Site. "Personal Information" is any identifying information you voluntarily provide to us while using our Site, which may include, but is not limited to, your first and last name, email address, street address, telephone number, and credit or debit card information. Please note that when you request us to ship products to a shipping address of a third party, we also will collect that shipping address and use it in accordance with this Privacy Policy.

2.     Information Collected while Using our Mobile Application

 

While using our Mobile Application, in order to provide features of our App, we may collect, with your prior permission:

  • information regarding your location;
  • information from your device's phone book (contacts list);
  • pictures and other information from your device's camera and photo library.

We use this information to provide features of our Site, to improve and customize our Site. The information may be uploaded to our servers and/or a Service Provider's server or it may be simply stored on your device. You can enable or disable access to this information at any time, through your device settings. A “device” is any device that can access the Site such as a computer, a cellphone or a digital tablet.

  1. Usage Data

Likewise, we may collect “Usage Data” which is non-Personal Information about your visits to our Site that is either generated by the use of the Site or from the Site’s infrastructure itself. Usage Data may include information such as your device's Internet Protocol address (IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Site by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit our Site or when you access the Site by or through a mobile device.

  1. Information from Third-Party Social Media Sites

We may allow you to create an account and log in to use the Site through the following Third-party Social Media Sites: Google; Facebook; Instagram; Twitter; and/or LinkedIn.

In such case, if you decide to register through or otherwise grant us access to a Third-Party Social Media Site, we may collect Personal Information that is already associated with your Third-Party Social Media Site's account, such as your name, your email address, your activities or your contact list associated with that account.

You may also have the option of sharing additional information with us through your Third-Party Social Media Site's account. If you choose to provide such information and Personal Information, during registration or otherwise, you are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

  1. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track the activity on our Site and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.

The technologies we use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, you may not be able to use some parts of our Site. Unless you have adjusted your browser setting so that it will refuse Cookies, our Site may use Cookies.
  • Web Beacons. Certain sections of our Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
  1. How We Use Personal Information

We may use your Personal Information to:

  • provide and maintain our Site, including to monitor the usage of our Site;
  • manage your Account/registration as a User of the Site. The Personal Information you provide can give you access to different functionalities of the Site that are available to you as a Account/registered user;
  • carry out the transaction (e.g. purchase of products) you have requested:
  • contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or your transaction status (for example, order availability, confirmations), promotional offers, marketing materials and customer surveys, including the security updates, when necessary or reasonable for their implementation;
  • provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
  • manage your requests to us;
  • evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our Site Users is among the assets transferred;
  • for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Site, products, services, marketing and your experience.

 

  1. Disclosure to Third Parties

 We may share and disclose your Personal Information to affiliates for marketing and/or administrative purposes. We may also disclose your Personal Information in connection with law enforcement, fraud prevention or other legal action, as required by law or regulation, or if we reasonably believe it is necessary to protect us, our customers or the public.

On occasion, we may contract with other companies to provide certain services to us, including, but not limited to, credit card processing, shipping, email distribution, etc. In doing so, we attempt to ensure all Personal Information is maintained and used as set forth in this Privacy Policy. Any such third part companies are prohibited from using your Personal Information for their own marketing purposes or from sharing this information with others although we cannot guarantee security of Personal Information in such case and are not liable for misuse of it by others.

  1. Retention of Your Personal Information

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

  1. Transfer of Your Personal Information

Your data, including Personal Information (collectively, “Data”), is processed at our operating offices and in any other places where the parties involved in the processing are located. As a result, this information may be transferred to, and maintained on computers located outside of your state, or where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such Data represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your Data is treated securely and in accordance with this Privacy. Likewise, LA ILUSION reserves the right to transfer all Personal Information in our possession as part of any purchase and sale or transfer transaction of LA ILUSION/its assets to a third party.

10.  Deleting or Updating Your Personal Information

You have the right to delete or update the Personal Information that we have collected about you or ask for our assistance in doing so.

Our Site may give you the ability to delete certain information about you from within the Site and if so, to delete, update or amend your information, sign into your User Account, if you have one, and visit the Account settings section that allows you to manage your Personal Information. You may also contact us to request our assistance in deleting or updating any Personal Information that you have provided to us.

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

  1. Detailed Information on the Processing of Your Personal Data

The Service Providers we use may have access to your Personal Information. These third-party vendors collect, store, use, process and transfer information about your activity on our Site in accordance with their Privacy Policies.

  1. Payments

We may use third-party services for payment processing (e.g. payment processors) of your order. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal Information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Shopify: Their Privacy Policy can be viewed at https://www.shopify.com/legal/privacy.

  1. Children's Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child (under the age of 18) has provided us with Personal Information, please contact us immediately. If we become aware that we have collected Personal Information from anyone under the age of 18, we take steps to remove that information from our servers.

If you are at least the age of 18 but your state requires consent from a parent as a legal basis for processing your information, we will require your parent's consent before we collect and use that information.

  1. Links to Other Websites

Please be aware that other websites that may be accessed through our Site may collect personally identifiable information about you. The information practices of those third-party websites linked to our Site are not covered by this Privacy Policy. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

We may also use third parties to host and display our branded social media fan pages (such as Facebook, Twitter and/or YouTube) and/or display advertising on this Site and our other communications which you may choose to receive. Please be aware we do not control those third -party sites or their privacy practices and this Privacy Policy does not cover any use of Personal Information that a third-party may collect from you or that you make available via one of our branded social media pages on a third-party platform. When you participate in any third-party sites, the information you submit will be received and used by such third party pursuant to their privacy policies and will also be received by us for our use in accordance with this Privacy Policy.

We strongly advise you to review the Privacy Policy of every site you visit.

  1. Marketing Communications

In using our Site, you may choose to receive or not receive marketing communications from us. If you create a User Account with us at shopilusion.com, you are automatically also opting-in to accept email marketing with the email address you register. At any time, you may request that you be unsubscribed from our email marketing database. This can be done by simply clicking unsubscribe at the footer of any email sent by shopilusion.com, by sending us an email request to customerservice@ilusion.com, or you may send a written request to LA ILUSION, IINC. at 625 S Los Angeles St. Los Angeles CA 90014.

We may, however, continue to contact you via email for administrative or informational purposes and to process your order.

  1. Customized and Behavioral Advertising

Advertisements displayed to you on this Site and elsewhere on the internet may be customized to your interests and preferences, based on your Personal Information and other information collected through use of our Site and the internet in general. You have the right to opt out. To opt-out of this practice, please visit: www.networkadvertising.org.

  1. "Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

However, some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.

  1. California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted. While you must be at least 18 years of age to use our Site and we do not knowingly collect personally identifiable information from anyone under the age of 18, in such case of an individual under the age of 18 having used our Site, to request removal of such data, you can contact us using the information provided below, and include the email address associated with your Account:

Email: customerservice@ilusion.com (please use the words "California Privacy Rights" in the subject line)

Mailing Address: LA Ilusion, Inc. 625 S Los Angeles St. Los Angeles CA 90014.

Be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

  1. Security

While we maintain reasonable standards of security and confidentiality with respect to your Personal Information, it is possible that third parties may unlawfully intercept or access Personal Information stored on our systems. Please remember that no technological environment is completely secure and we cannot guarantee the confidentiality of any Personal Information, communication or material transmitted or posted on our Site.

  1. Phishing

Phishing ("Fishing") is an attempt to steal consumers’ personal identity data and financial account credentials through fraudulent emails designed to look as though they were being sent by legitimate businesses. WE WILL NEVER SEND EMAILS ASKING YOU TO PROVIDE OR CONFIRM SENSITIVE PERSONAL INFORMATION OR YOUR USERNAME OR PASSWORD! If you receive such email communication appearing to be from this Site, please forward the fraudulent email immediately to us at customerservice@ilusion.com (please use the word "Phishing" in the subject line) and immediately delete the fraudulent e-mail from your computer.

  1. Changes to this Privacy Policy

We reserve the right, in our sole discretion, to change, modify, or otherwise amend this Privacy Policy, and any other documents incorporated by reference herein, at any time and such changes will be effective immediately upon being posted on the Site. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy (see above) and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review this Privacy Policy for any updates/changes. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any updated Privacy Policy by your continued Use of the Site after the date we post such updated Privacy Policy.

  1. Other Terms and Conditions

For other terms and conditions that apply to your use of our Site, please review our Terms and Conditions. Any capitalized terms that are not defined in this Privacy Policy shall have the meaning given in the Terms and Conditions.

CONTACT US

If you have any questions about this Privacy Policy, please contact us by using any of the methods as follows:

Telephone 1-855-458-4968 (ILU4YOU) between the hours of 8 AM - 4 PM PST, Monday to Friday, Saturday 8 AM - 2 PM PST.

Mailing address:
LA Ilusion, Inc.
625 S Los Angeles St. Los Angeles CA 90014.