Shipping + Returns

Shipping
We use the United States Postal Service USPS and FedEx as our standard carriers for shipping to all addresses in the continental USA.
 
Please allow 3-5 business days for delivery after order has shipped out

Orders are shipped within 4-5 business days when placed Monday to Friday (excluding holidays). Orders placed on weekends go out starting on Monday.

Purchase amount

Shipping Cost  

$49.99 or more

FREE
up to $49.98 $10

 

Returns & Exchanges

Your satisfaction is 100% guaranteed! If you’re not completely happy with your purchase, you can return it for a full refund within 30 days. All items must be unworn and have the original tags attached to be eligible for a refund.

At this time, we do not offer exchanges. If you have any questions about returns or exchanges, or if you would like to start a return and refund process, please email us at customerservice@ilusion.com.

PLEASE NOTE: Due to hygienic reasons, returns on panties will not be accepted.

For returns, shipping fees are nonrefundable and the customer is responsible for the shipping cost of returning the products. The cost of shipping back a replacement item will be paid by ILUSION.